AllForJoomla products are digital software products delivered electronically. Because digital products cannot be physically returned, we do not accept product returns or exchanges.
However, we stand behind our products and understand that an extension may not work as expected in every environment. For eligible purchases, we are happy to provide a full refund within 14 days of the original purchase, subject to the conditions below.
Before requesting a refund, please allow us the opportunity to investigate and resolve the issue. Contact our support team through the Help Center and provide the information necessary for us to reproduce or diagnose the problem.
When a Refund May Be Granted
- The refund request is submitted within 14 days of the original purchase date.
- You have contacted our support team and allowed us a reasonable opportunity to resolve the issue.
- The product does not work as described and we are unable to provide a reasonable solution.
When a Refund Will Not Be Granted
- More than 14 days have passed since the purchase date.
- You simply decide not to use the purchased product or no longer need it.
- The issue is caused by a third-party extension, template, service, server configuration, or other software outside our control.
- The purchase is an Updates & Support subscription, a product bundle, or a discounted offer.
How to Request a Refund
To request a refund, please contact us through the Help Center and include your order details and a description of the issue.
Approved refunds will be processed as soon as reasonably possible using the applicable payment method or payment provider.
